Protect your time and revenue with professional no-show policies. Copy and customize these free templates for your salon, spa, healthcare practice, or service business. Designed for businesses in Kingston, Montego Bay, and across the island.
Recover costs when clients don't show up
Set professional expectations with clients
Clear policies deter last-minute cancellations
A no-show policy is most effective when paired with upfront deposits. Learn how to collect appointment deposits in JMD.
Perfect for salons with high no-show rates
APPOINTMENT & NO-SHOW POLICY Thank you for booking with [Your Salon Name]. BOOKING CONFIRMATION - A deposit of JMD $[Amount] or [%] is required to confirm your appointment - Your booking is not confirmed until deposit is received CANCELLATION POLICY - Cancellations made 24+ hours in advance: Full refund or credit - Cancellations within 24 hours: Deposit forfeited - Same-day cancellations: Full service charge applies NO-SHOW POLICY - Failure to arrive within 15 minutes of your appointment = no-show - No-shows forfeit their full deposit - Repeat no-shows may be required to prepay in full LATE ARRIVALS - Arriving late may reduce your service time - We cannot guarantee service completion if you arrive 15+ minutes late We appreciate your understanding. Your time is valuable, and so is ours. [Your Salon Name] [Phone Number]
Includes group booking policies
SPA BOOKING POLICY Welcome to [Your Spa Name]. Please review our policies: RESERVATIONS - A 50% deposit is required for all spa services - Same-day bookings require full prepayment CANCELLATION - 48+ hours notice: Full refund available - 24-48 hours notice: 50% of service fee charged - Less than 24 hours: Full service fee charged PACKAGES & SPECIALS - Package bookings are non-refundable - Special promotions may have different policies NO-SHOWS - No-shows will be charged the full service amount - Future bookings may require full prepayment GROUP BOOKINGS - Groups of 4+ require 72 hours cancellation notice - Group deposits are non-refundable within 48 hours We look forward to providing you with a relaxing experience. [Your Spa Name]
Compliant and patient-friendly
APPOINTMENT POLICY [Practice Name] - Patient Appointment Policy SCHEDULING - Please arrive 15 minutes before your appointment - Bring valid ID and relevant medical records CANCELLATION NOTICE - We require 24 hours notice for cancellations - Cancellations can be made via phone: [Number] MISSED APPOINTMENTS - First missed appointment: Reminder sent - Second missed appointment: JMD $[Fee] charge applies - Third missed appointment: May require prepayment LATE ARRIVALS - Patients arriving 15+ minutes late may be rescheduled - This ensures adequate time for all patients EMERGENCY CANCELLATIONS - We understand emergencies happen - Please contact us as soon as possible For questions, contact: [Phone Number] Thank you for helping us serve you better. [Practice Name]
Encourages client accountability
PERSONAL TRAINING BOOKING POLICY [Trainer/Gym Name] - Session Policy BOOKING - Sessions must be booked at least 24 hours in advance - Payment is due at time of booking CANCELLATION - 24+ hours notice: Session can be rescheduled - Less than 24 hours: Session is forfeited - Same-day cancellations: No refund or reschedule NO-SHOWS - Failure to attend = session forfeited - No refund or reschedule for no-shows PACKAGES - Package sessions expire after [90 days] - Expired sessions cannot be refunded LATE ARRIVALS - Sessions begin at scheduled time - Late arrivals will have reduced session time - Session ends at scheduled time regardless of start Stay committed. Your goals depend on it! [Trainer Name] [Contact Info]
Covers both in-person and virtual meetings
CONSULTATION BOOKING TERMS [Business Name] - Appointment Policy SCHEDULING - Consultations are booked online at [website] - A non-refundable booking fee of JMD $[Amount] applies RESCHEDULING - Reschedule up to 48 hours before: No additional fee - Reschedule within 48 hours: JMD $[Fee] applies - One free reschedule per booking CANCELLATION - 48+ hours notice: Booking fee credited to future session - Less than 48 hours: Booking fee forfeited - No refunds for no-shows VIRTUAL CONSULTATIONS - Zoom/Google Meet links sent 1 hour before - Technical issues on client side do not qualify for refund - We offer support if you have connection problems COMMUNICATION - Consultations are strictly time-bound - Extended discussions require follow-up booking Professional time is billed time. [Business Name] [Email]
State exact timeframes, fees, and consequences. Avoid vague language.
Show your policy during booking, on receipts, and in confirmation messages.
Apply your policy fairly to all clients without exceptions.
Allow rescheduling with advance notice as an alternative to cancellation.
Automated reminders reduce no-shows. Bookerva sends SMS & email reminders.
Update your policy based on business needs and feedback.
Bookerva automatically enforces your policy with deposits, reminders, and cancellation tracking
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